Welcome to the 'Your Solicitor' helpline

As Cleardocs customers know, when they buy a legal employment document from us, Ashfords LLP Solicitors provide initial free legal support about the document itself.  This service - at the point of sale - is one-off, time limited and free of charge.

A number of our customers have asked for on-going legal employment support in the form of a helpline scheme. They have requested legal support during normal working hours to help them handle specific matters relating to their employees such as - but not limited to - discipline, grievance and redundancy issues.

Working in conjunction with Ashfords LLP Solicitors, we are delighted to be able to introduce ‘Your Solicitor', an on-going legal employment helpline for our customers.

Unlike many other helplines, Ashfords assign a named, fully qualified and experienced employment specialist to each member of the Your Solicitor helpline scheme. This ensures continuity, and allows for the development of a mutually beneficial relationship.

Interested in joining 'Your Solicitor'? Contact Frances@Cleardocs.co.uk or call 0845 474 0376.

Once you join the Your Solicitor helpline:

• You will deal with a dedicated qualified employment expert with significant commercial experience and awareness

• Instead of dialling into a call-centre, as a member of the Your Solicitor helpline, you call your named solicitor at their desk in Ashfords' offices.

Why join an on-going employment helpline?

The fast pace of change in employment law, and the growing emphasis on employers following proper procedures, makes good quality, commercially-aware employment law advice increasingly valuable. Many of the employers who fall foul of employment law do so unwittingly. Unfortunately that is small comfort if you find yourself in an expensive and time-consuming Employment Tribunal claim.

Membership of ‘Your Solicitor', the employment helpline from Ashfords LLP Solicitors, can help you manage the risk of employment issues for a single, cost-effective annual fee.

Charles Pallot, partner and Head of the Ashfords LLP employment team, adds that his team likes to work with clients as soon as an employment problem arises, as dealing with matters as they arise can save the client significant costs and management time in the long run.  He says:  "The 'Your Solicitor' helpline encourages members to pick up the 'phone if they have any employment law worries, with the security of knowing that the cost of that call is covered in their annual membership fee."

Interested in joining 'Your Solicitor'? Contact Frances@Cleardocs.co.uk or call 0845 474 0376.

Membership of the 'Your Solicitor' helpline

Our mantra at Cleardocs is Clarity, Simplicity and Ease of Use and as such we do not believe in small print.

Here's what you need to know before signing up for ‘Your Solicitor':

1. Any customer who has bought - and implemented - the Best Practice Handbook, and at least one Contract (whether Standard or Executive) is eligible to become a member of the ‘Your Solicitor' helpline.

2. Once you have joined the 'Your Solicitor' helpline, your dedicated Ashfords lawyer will provide up to 20 minutes on the telephone per matter per employee, but only in respect of employees for whom the customer has bought - and put in place - a Contract, and only in respect of matters arising out of the Handbook or Contract.

3. Each customer of the 'Your Solicitor' helpline service will have a dedicated primary Ashfords lawyer, but you would appreciate that that person might not always be available, in which case you would be looked after by their colleague.

4. The Your Solicitor helpline is open between 9.00am and 5.30pm, Monday to Friday (excluding public holidays). Customers must have the relevant documents to hand when they call.

5. Pricing

The following annual charges are subject to VAT.

Number of Employees    Annual Charge
0 - 20                             £595.00
20 - 40                           £875.00
40+                                Price on application

6. Subscribing to ‘Your Solicitor' means that you will become a client of Ashfords LLP.  This means that:

a. Ashfords will need to carry out the standard money laundering identity checks;
b. Ashfords will open a "Helpline" file in the name of the customer;
c. Ashfords will need to issue a "Client Care" letter to you, accompanied by their Terms of Business; and
d. Ashfords' standard file monitoring and client care procedures would apply.

7. Ashfords LLP will also send you an invoice at the beginning of your membership, together with a membership agreement.  You will have to pay the invoice would before your membership starts.

8. Ashfords continually train staff to make sure that they give the most up-to-date, prudent and commercially-relevant advice possible.

9. The final but very important point you need to know...

Ashfords pay us (Cleardocs) a referral fee each time one of our customers subscribes to ‘Your Solicitor'.  The referral fee is calculated on the basis of 7.5% of the annual charges which are set out in paragraph 5 above.

Interested in joining 'Your Solicitor'? Contact Frances@Cleardocs.co.uk or call 0845 474 0376. 

About Ashfords LLP:

• Ashfords LLP is a full-service law firm providing a broad range of legal services to both commercial and private clients.
• As a major UK law firm, Ashfords LLP serves regional, national and international clients.
• The firm's size and experience means that it is able to provide a wide range of expertise to meet clients' needs.
• In addition many of their lawyers have worked for the major City firms or within sector industries.
• Ashfords LLP has been awarded both the Law Society's Lexcel Practice Management standard, and the internationally- recognised ISO 9001 accreditation.

For more information about Ashfords LLP, including the industry recognition the firm has received, please click here

About Ashfords LLP's Employment Team

Ashfords' Employment Team is known for its pragmatic, rigorous and commercial advice to employers.

The team's solicitors have considerable experience of supporting clients through all aspects of HR practice, including the preparation of contracts and handbooks, restructures and redundancy, the TUPE implications on the sale of businesses and the successful management of litigation in Courts and Employment Tribunals.

The size of the team means that it can support clients' HR needs wherever and whenever help is needed.

Clients value the team's approachability, and willingness and ability to understand their businesses and objectives.

The team, and various key members of the team, have been recognised by leading industry reviews such as Legal 500 and Chambers.

For more information about Ashfords LLP's Employment Team, please click here.

Interested in joining 'Your Solicitor'? Contact Frances@Cleardocs.co.uk or call 0845 474 0376.